My brand new Hisense UHD 4k roku tv keeps popping up an error on AMC+. We've had this tv for a few weeks and have been able to watch all new episodes of the walking dead, up until a couple weeks ago. Now this error pops up with multiple shows/movies on AMC “we’re sorry, something went wrong during playback of this content. Player error code: -6;error message: protected content license error”. Do I need to take my new tv back and get a different one or is this an AMC or roku issue???
When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.
Highlight channel on home screen.
Press * key and choose Remove channel option. [Note: If this is a premium channel to which you subscribed through Roku, "Remove channel" will be replaced by "Manage subscriptions". Click this and follow the prompts to unsubscribe from this channel. (Don't worry. You'll still have use of it for the balance of your pre-paid subscription period. You can resubscribe then if you like.) Now the ”Remove channel" menu item will be back and you can remove the channel. ]
IMPORTANT- DON'T SKIP: Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find "System restart" under Roku menu path Settings > System > Power or under Settings > System. Without the restart to clear the memory you may not get a clean reinstall.
Reinstall the channel. Note it will be added to the END of the channel grid.
If channel requires a login, you may need to log in anew.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
I contacted AMC+ support. They said they are aware of the error, and suggested I watch on my pc or iOS device. Been over a week since I contacted them. Seems like they should have resolved this by now.
For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.