These "tech support" people are useless. AI doesn't know what to do, so neither do they. I sent the link to this discussion and he clearly didn't look at it. Almost an HOUR chatting with Arunkarthikeyan and we've now circled back to "What version of the channel do you have". Maybe this is their bass-ackwards way of getting us to sign up for AMC+?
Closed it out with "Let me escalate the issue to the concern team and they will contact you." I got my ticket number and I'm sure this will go nowhere, but at least I tried. Again, like many of you beforehand lol
