Channels & viewing

[j_me_2]

What's up with the 13 min long commercials ? It is annoying enough with the 5 second commercials causing the sound to drop out on the show I'm watching thus making me have to cycle back through my device locations on my TV to get the sound back working but now your playing 13 minute long commercials that make me have to use the remote control excessively wearing out batteries ? Should we all start back charging Roku for the $ cost in replacing batteries due to excessive annoying commercials I mean it's only money right ?

[RokuERey]

Hi @j_me_2,

Welcome to the Roku Community!

We're sorry to hear about this and for the inconvenience this has caused. We'd like to know when you started seeing this and what channel you are trying to access when these ads appear.

Please keep us posted!

Thanks,

Rey

[makaiguy]

Where are you seeing 13 minute commercials - on which channel app?

I suspect some of the free ad supported channels might run an occasional "informercial", especially late at night.

[j_me_2]

It happens while watching YouTube videos ! They very in time some 2.5 minutes long and now some 13 minutes ! My remote batteries are being used up excessively from these annoying commercials and is unbelievable that's person would be okay with such an annoyance in life ??

[makaiguy]

@j_me_2-

These commercials are coming FROM YOUTUBE.  Roku has no more control over them than it does the content of the videos you stream from there.