Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RPCVaz27
Level 7

YouTube videos restricted

Please read this fully before responding. Can anyone provide step by step instructions on how to fix this? Don’t care who’s fault it is, please don’t respond with a debate about Roku/YouTube/Google being at fault. I only care how to fix it.

I have had my Roku stick for 3+ years and have regularly watched videos with no issues in the YouTube app through Roku. Now, it will give me an error on some shows (ones like the late show with Stephen Colbert) but not others (kids stuff). It’s acting like it’s in age restriction mode, but it isn’t. I have verified I am logged in to YouTube with my account, that the app settings confirm it is not in restricted mode, and that my YouTube account itself (checked in web browser) is also not set to restricted mode. I am getting a message that reads “This video is restricted. Please check the Google Workspace administrator and/or the network administrator restrictions.” I can’t find anything or anywhere in my Google account settings that shows this type of thing, nor how to check it. I haven’t changed anything on YouTube, Google or Roku... so how do I fix this? 

1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube videos restricted

@RPCVaz27

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en#topic=9257498
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos