Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kbunch89
Level 7

My AMC+ keeps saying something went wrong

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"We're sorry, something went wrong during playback of this content. Play error code:-6; error message: Protected content license error." is what it says to me for literally EVERY show I click on to try and watch on my TV (The app and all shows work just fine on my phone). I have checked for updates, cancel subscription, uninstalled, reset my system on TV, reinstalled app, signed back in, reinstated the subscription & it STILL isn't working! Please help me get it fixed. I do not want to pay for something that isn't working properly. I NEED AMC+ SUPPORT OR TECH TO RESPOND PLEASE AND THANKS.- Katherine 

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RokuDanny-R
Roku Employee
Roku Employee

Re: My AMC+ keeps saying something went wrong

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@Kbunch89

Thanks for the post.

For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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