Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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dfc
Level 9

Watch TCM problem

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The 'Watch live' feature on Watch TCM has stopped working as of a few days ago. All the other Watch TCM features work. I tried deleting and re-installing Watch TCM but the problem won't go away.

photo of TCM Roku error message - http://u.pc.cd/2QwrtalK

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1 Solution

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dfc
Level 9

Re: Watch TCM problem

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The problem cleared up last night around 7pm. I also reported the issue to TCM who indicated that they were aware of the 'outage with the Live TV feature on Roku'. Thanks for your reply.

View solution in original post

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8 REPLIES 8\
makaiguy
Community Streaming Expert

Re: Watch TCM problem

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After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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dfc
Level 9

Re: Watch TCM problem

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The problem cleared up last night around 7pm. I also reported the issue to TCM who indicated that they were aware of the 'outage with the Live TV feature on Roku'. Thanks for your reply.

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Rokokko
Level 7

Re: Watch TCM is out on Roku, but not iPad.

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Watch TCM is out.  The logo appears, then just a black screen.

The service is working on my iPad, but not Roku.

This has never happened before, at least to me.

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RokuMary-F
Roku Employee
Roku Employee

Re: Watch TCM is out on Roku, but not iPad.

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Hi @Rokokko,

Welcome to the Roku Community!

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Does this clear up the issue you are seeing? Please keep us posted.


Best regards,
Mary

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Rokokko
Level 7

Re: Watch TCM is out on Roku, but not iPad.

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The problems listed on the Roku page do not address mine.   As I noted yesterday, after the normal animated Watch TCM logo appears, the screen goes BLACK and stays that way.  

I have checked many other channels and they ALL operate normally; it's ONLY Watch TCM that refuses to open properly.  I tried refershing the software, but it didn't help.

HELP!

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CrazyGuggenheim
Level 8

Re: Watch TCM is out on Roku, but not iPad.

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Exact symptoms for me as well. Running latest Roku Ultra.

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Rokokko
Level 7

Re: Watch TCM is out on Roku, but not iPad.

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I deleted Watch TCM and reinstalled it.  That seems to have solved the problem.  Very easy to do.

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CrazyGuggenheim
Level 8

Re: Watch TCM is out on Roku, but not iPad.

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That worked. Thanks!

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