Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ibrown
Level 7

Unable to add specific channels - not a regional issue

I am not able to add certain channels to my Roku Express

I am specifically looking to add Crave and the Cineplex Store. 

I have checked for updates (none needed) and confirmed that these channels are available on the device I have. I can't find these channels when I search for them through the Roku Channel store, but if I google them I'm able to find them. The option to "add channel" is grayed out.

Please help! 

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7 REPLIES 7\
renojim
Community Streaming Expert

Re: Unable to add specific channels - not a regional issue

I've had Roku websites be confused about my region.  Try clearing your browser cookies and then try https://channelstore.roku.com/browse .  Although, they should show up if you're browsing "Streaming Channels" on the Roku device itself.

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ibrown
Level 7

Re: Unable to add specific channels - not a regional issue

Thank you for replying! Unfortunately, clearing browser history and cache has not solved my issue. Any other ideas?

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renojim
Community Streaming Expert

Re: Unable to add specific channels - not a regional issue

How about trying a different browser or a different computer/device?  Sorry, running out of ideas.  The final option would be to perform a factory reset and create a new Roku account, but that's a last resort.  You'd lose anything you paid for through Roku if you have any purchases/subscriptions.

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Nutmeg7
Level 7

Re: Unable to add specific channels - not a regional issue

I am having the same issue! I even created a new account and it still says the same thing. 

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jaki
Level 7

Re: Unable to add specific channels - not a regional issue

Seems, I have the same problem. (in germany)

One day my apps disappeared from the startpage and I can only find some stange apps (Sceensavers etc) with the seachbar.

Factoryreset and update didn't work.

Strange thing: This link https://channelstore.roku.com/en-gb/browse

works, when I'm not logged in with my roku acc and says
''page not found'' when I'm logged in.

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Nutmeg77
Level 7

Re: Unable to add specific channels - not a regional issue

I did actually get mine to work finally. I don’t know if it will work in Germany but after I created a new account and added my payment information it realized i was in the US and let me get all of the channels. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to add specific channels - not a regional issue

@jaki

Thanks for the post.

I have passed along your concerns to the appropriate team. Once more information is available, I'll be sure to update the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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