Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ibrown
Level 7

Unable to add specific channels - not a regional issue

I am not able to add certain channels to my Roku Express

I am specifically looking to add Crave and the Cineplex Store. 

I have checked for updates (none needed) and confirmed that these channels are available on the device I have. I can't find these channels when I search for them through the Roku Channel store, but if I google them I'm able to find them. The option to "add channel" is grayed out.

Please help! 

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4 Replies
renojim
Level 21

Re: Unable to add specific channels - not a regional issue

I've had Roku websites be confused about my region.  Try clearing your browser cookies and then try https://channelstore.roku.com/browse .  Although, they should show up if you're browsing "Streaming Channels" on the Roku device itself.

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ibrown
Level 7

Re: Unable to add specific channels - not a regional issue

Thank you for replying! Unfortunately, clearing browser history and cache has not solved my issue. Any other ideas?

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renojim
Level 21

Re: Unable to add specific channels - not a regional issue

How about trying a different browser or a different computer/device?  Sorry, running out of ideas.  The final option would be to perform a factory reset and create a new Roku account, but that's a last resort.  You'd lose anything you paid for through Roku if you have any purchases/subscriptions.

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Nutmeg7
Level 7

Re: Unable to add specific channels - not a regional issue

I am having the same issue! I even created a new account and it still says the same thing. 

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