Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
davidg2e
Newbie
‎03-24-2022 08:24 PM

Re-streaming of sequences within an episode.

Especially on the old "Hunter" series, sometimes I watch the same few minutes three times and the episode times out without having run to the conclusion. Nauseating!

0 Kudos
1 REPLY 1
RokuDanny-R
Retired Moderator
‎03-29-2022 03:56 PM

Re: Re-streaming of sequences within an episode.

@davidg2e

Thanks for the post.

Can you please specify the issue you are experiencing? Please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos