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Ace_Rabinowitz
Reel Rookie
‎03-25-2022 07:37 AM

Audio Delay, Roku Channel, Peter Frampton, FCA!35 Tour, Second Half

Hi, The subject content has audio delay problems in the second have of the show. This problem appears to be isolated to this content.

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1 REPLY 1
RokuDanny-R
Retired Moderator
‎03-29-2022 03:58 PM

Re: Audio Delay, Roku Channel, Peter Frampton, FCA!35 Tour, Second Half

@Ace_Rabinowitz

Thanks for the post.

We would be more than happy to look further into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 
Once we have this information, we will be able to pass it along to the appropriate Roku team.


Thanks,

Danny

Danny R.
Roku Community Moderator
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