Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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tdpetersen1144
Level 7

MTV episodes not playing with message "Sorry, this video is not available"

Certain episodes of many MTV shows say "Sorry this video is unavailable" But other episodes are within a season. Numerous shows have this problem on this app. I have removed the app, restarted the Roku TV, it even is an issue on the Roku HDMI device, as well as the TV. I can't enjoy a lot of shows on here anymore. Anyone know why or what to do?

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RokuMary-F
Roku Employee
Roku Employee

Re: MTV episodes not playing with message "Sorry, this video is not available"

Hi @tdpetersen1144,

We appreciate your post.

For this error message, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 
Thanks,

Mary

 

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