Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

MLB.TV App Loads - Won't Open

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I purchased the MLB.TV app for this season and it streams just fine on my computer and smart TV. Uploaded the app several times on the Roku device as well as the Roku website.  Seems to load fine, but when I try to open, I get the "MLB" screen, followed by a spinning baseball.  Then it goes back to the home screen.  I've removed and reloaded the app several times, but nothing.

I assume I should be taken to a login/password screen for my MLB.TV account. right?

 

Any suggestions?

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Roku Employee
Roku Employee

Re: MLB.TV App Loads - Won't Open

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@PackLandVA 

Thanks for the information.

Please be aware that the Roku 2 XS is a much older device and it may no longer be supported by the channel. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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10 Replies
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Level 8

Re: MLB.TV App Loads - Won't Open

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I've also checked for an update (good to go) and reset my device and reinstalled.  Still nothing.

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Level 10

Re: MLB.TV App Loads - Won't Open

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What Roku device are you using.  My Roku Streaming Stick + loads the app fine.

 

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Level 8

Re: MLB.TV App Loads - Won't Open

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Roku 2 XS - it's an older version, but if it loads the app, I don't know why it wouldn't work.

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Level 10

Re: MLB.TV App Loads - Won't Open

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@PackLandVA wrote:

Roku 2 XS - it's an older version, but if it loads the app, I don't know why it wouldn't work.


According to numerous posts the MLB app will not work on a Roku 2

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Roku Employee
Roku Employee

Re: MLB.TV App Loads - Won't Open

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@PackLandVA 

Thanks for the information.

Please be aware that the Roku 2 XS is a much older device and it may no longer be supported by the channel. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: MLB.TV App Loads - Won't Open

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We are having the same issue. Our 4 year old Samsung smart tv is no longer supported by the app so we moved the Roku 2 to the Samsung tv and bought a new Roku for the living room tv so we could use Disney+.

The app is there, we get the spinning baseball, but no MLB - it goes back to the home screen. 

PLEASE! I need the roku to work for my husband so he can watch baseball while we watch Disney. Smiley Happy

Thank you!

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Roku Employee
Roku Employee

Re: MLB.TV App Loads - Won't Open

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@Maloha401 

Thanks for the post.

I have replied to the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: MLB.TV App Loads - Won't Open

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Thank you!!Smiley Very Happy

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Level 7

Re: MLB.TV App Loads - Won't Open

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Danny - I am having the same issue - who can I PM with info so I can get this ressolved?

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