Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jkblack
Level 8

Re: Can't Turn Off Netflix Auto Preview

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Thanks very much, Tanner!  Your procedure worked for my Stick+

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chrisarsen
Level 7

Re: Can't Turn Off Netflix Auto Preview

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It worked for me as well. I thought I did the exact same steps before but I guess I didn’t. Thanks Tanner!

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mooreted
Level 8

Re: Can't Turn Off Netflix Auto Preview

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Thank you, that did the trick. 

Smiley Happy

 

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Amcd3006
Level 7

Re: Can't Turn Off Netflix Auto Preview

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Didn’t help. Where in Netflix do you turn off Auto Review? I can’t find any setting for that.

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Community Manager
Community Manager

Re: Can't Turn Off Netflix Auto Preview

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@Amcd3006  In order to disable autoplay for previews, you'll need to log into your Netflix account online and adjust your settings. 

See more here: https://help.netflix.com/en/node/2102

After doing this, you may need to also follow the steps I posted in my previous solution. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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kagacins
Level 7

Re: Can't Turn Off Netflix Auto Preview

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Did not work on a 6 series TCL Roku TV. Setting changed in Netflix profile, removed netflix app, did a menu-based system restart, added Netflix back as a channel, logged in to Netflix fresh, trailer Autoplay still occurs. 

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Re: Can't Turn Off Netflix Auto Preview

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I gave up 🤷🏻‍♀️ and just mute the **bleep** thing until I find what I want to watch. You would think it would be an easy fix... 

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