Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Melthridides
Level 7

Britbox won't load

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Anyone have any ideas on why Britbox doesn't seem to want to load on my Roku? Last night it took a total of 13 minutes to finally come up, including four resets, two checks for non-existent updates, and three network connection checks. Is this a Me problem or is it Britbox or is it Roku? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Britbox won't load

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@Melthridides 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Melthridides
Level 7

Re: Britbox won't load

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It doesn't give me the option.  The only thing I can do is *move* the channel. No option to remove/delete it 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Britbox won't load

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@Melthridides 

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to BritBox directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the BritBox channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.britbox.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Melthridides
Level 7

Re: Britbox won't load

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Thanks. I've already tried them and so far gotten only an automated response, but I'll try them afain

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6Paupers
Level 7

Re: Britbox Can't Play

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The short answer to this is it doesn't work. I have three tvs all with different Roku devices. One is brand new. I have subscribed through britbox.com. I have unsubscribed, resubscribed, reached out to Britbox, unsubscribed again. It doesn't accept the britbox password or the Roku password. I've done all this on all three TVs.

I think two days of work is enough. I really would like to watch, but that is apparently not possible. Am in U.S. I have a friend in U.S. who did manage to watch it for a month, but decided to stop subscription. He is also using Roku. He had trouble unsubscribing, but did manage to do it through my.roku.com somehow.

Enough already!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Britbox Can't Play

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@6Paupers 

Thanks for the post.

I'd recommend reaching out to BritBox directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the BritBox channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.britbox.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jpurdee
Level 7

Re: Britbox Can't Play

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I'm having the same problem.  BritBox will play on my smart tv and on my Roku streaming stick. I thought if I paid more for a Roku device it would work. Smiley Sad

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RokuDanny-R
Roku Employee
Roku Employee

Re: Britbox Can't Play

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@Jpurdee

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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