Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

America’s voice streaming issues

Why is it every time I watch America’s voice channel it drops connection and brings me back to the main menu then when I tried to click on America’s voice again it just goes back to the main menu give it a couple of minutes then it’ll work fine but after a couple of minutes it’ll drop again

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3 Replies
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Roku Employee
Roku Employee

Re: America’s voice streaming issues

@Rmpromo 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: America’s voice streaming issues

No I’ve tried just about everything customer service has recommended and still having the same issue.

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Roku Employee
Roku Employee

Re: America’s voice streaming issues

@Rmpromo 

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to America's Voice channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the America's Voice channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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