Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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aicpres
Level 7

CNBC Perpetual Sign In requirements

My CNBC channel logs me out several times per day - often while watching - and requires me to re-register. Only to log me out again after sometimes just few minutes. Is anyone experiencing similar problems?

4 REPLIES 4
mlowden
Level 7

Re: CNBC Perpetual Sign In requirements

Same here. Only Roku app where this seems to happen regularly.  Doesn't happen on the CNBC Apple TV app.

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Lisakaye
Level 8

Re: CNBC Perpetual Sign In requirements

Same.  I have xfinity and leave Roku CNBC on in my home office all day.

Several times a day I am asked to sign in again.  Sometimes the activation works in my browser but not on the Roku, often I have to sign multiple times before it works.

No problem with other xfinity authorized channels.  Or any streaming services.

Xfinity, CNBC or Roku problem?

mlowden
Level 7

Re: CNBC Perpetual Sign In requirements

Exact same.  Have Xfinity as well.  But again - used Apple TV w/ Xfinity CNBC sign-in for years and this never happened.  Doesn't happen with any other ROKU apps.  So feel like odds are CNBC maybe isn't focusing on their ROKU app?  

Oddly - I also noticed I can't do the authentication in the Chrome browser.  Only Safari.  Haven't tried Firefox.

Lisakaye
Level 8

Re: CNBC Perpetual Sign In requirements

I switched to CNBC w xfinity on AppleTV, and I am having the same issue with repeated requests to sign in.  Right now sign in to CNBC w xfinity is not working at all on either AppleTV nor Roku.

Other xfinity channels are working, so It’s not a Roku problem.

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