Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JenActually
Level 7

Re: AMC+ Fails to play media on Roku TV after update

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My system was updated with no issues noticed until this with AMCPlus. I rolled back and the issue persists. 

When I press * at amc+, there is no option to remove, only rating, move channel, manage subscription, check for updates, give us feedback, and ok. I don’t know of another way but I remove an app. 

Roku device model 4660X2

-serial number YJ005K325041

-device ID CK38D5325041

-software OS/version 10.0.0 build 4209-46

-does this issue occur on a specific channel? if so, what channel and what version/build is the channel amc+ version 1.1 build 14

 

-tracker ID when this issue occurs

41-473-783

 

-steps to reproduce the issue you are seeing

Open amc+>click play on any content

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Ikickem2
Level 7

Re: AMC+ Fails to play media on Roku TV after update

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I was having same issues with AMCPlus, kept getting the 403 error code, after numerous emails back and forth with AMCPlus support, I finally did a factory reset on my Roku device and now it works. Hope it helps 

dcathome
Level 9

Re: AMC+ Fails to play media on Roku TV after update

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AMC+ Fails to play media on Roku TV
 

Roku TVC107X

TCL Model 43S425
SW V 10.5.0 Build 4201-93
 
Issue Report Tracker
SN X00000MF3LCE (S038T01F3LCE)
SV 10.5.O Build 4201-94
Timestamp 2021-11-26T06:55:48Z
ID CE-474-175
 
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mjwires
Level 8

Re: AMC+ Fails to play media on Roku TV after update

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1. I first noticed the issue on 11/18/2021, after installing the latest software update. I've since rolled back to 10.0.0 and am still getting the error.

2. AMC+ is the only channel with an error, for me.

3. I've completed all combinations of restarts, reinstalls and updates.

Model: 7106 - Roku TV
Serial number: YNOOT2541121
Device ID: 9U67AT541121
Software Version: 10.0.0 . build 4209-30
Issue ID: 21-476-052

Steps to reproduce: Use the AMC+ app, and attempt to watch any content. This results in: Error Code 403_RESOURCE_PROVIDER

AMC+ Version: 1.1 . build 14

 

Carsar
Level 8

Re: AMC+ Fails to play media on Roku TV after update

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Thank you @Ikickem2 !! Can confirm a factory reset solved the issue for me too!

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ForAllItsWorth
Level 8

Re: AMC+ Fails to play media on Roku TV after update

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Factory reset didnt work for me

Carsar
Level 8

Re: AMC+ Fails to play media on Roku TV after update

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@ForAllItsWorth wrote:

Factory reset didnt work for me


What Roku device are you using? 

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ForAllItsWorth
Level 8

Re: AMC+ Fails to play media on Roku TV after update

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Model: 4800X Roku Ultra

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dleefred
Level 8

Re: AMC+ Fails to play media on Roku TV after update

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AMC and Roku need to get their act together. This is a major fail in quality assurance that should never hit the consumer. 

Matt469
Level 7

Re: AMC+ Fails to play media on Roku TV after update

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Hello,

I am having the same issue with AMC+ after the update to 10.5 on my Roku stick. Can I get back to 10.0?  Thanks.

Model 3600X

Serial: 5S673G068567

Software 10.5, build 4201-24

 

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