Channels & viewing

[JenActually]

My system was updated with no issues noticed until this with AMCPlus. I rolled back and the issue persists. 

When I press * at amc+, there is no option to remove, only rating, move channel, manage subscription, check for updates, give us feedback, and ok. I don’t know of another way but I remove an app. 

Roku device model 4660X2

-serial number YJ005K325041

-device ID CK38D5325041

-software OS/version 10.0.0 build 4209-46

-does this issue occur on a specific channel? if so, what channel and what version/build is the channel amc+ version 1.1 build 14

-tracker ID when this issue occurs

41-473-783

-steps to reproduce the issue you are seeing

Open amc+>click play on any content

[Ikickem2]

I was having same issues with AMCPlus, kept getting the 403 error code, after numerous emails back and forth with AMCPlus support, I finally did a factory reset on my Roku device and now it works. Hope it helps 

[dcathome]

AMC+ Fails to play media on Roku TV

Roku TVC107X

TCL Model 43S425

SW V 10.5.0 Build 4201-93

Issue Report Tracker

SN X00000MF3LCE (S038T01F3LCE)

SV 10.5.O Build 4201-94

Timestamp 2021-11-26T06:55:48Z

ID CE-474-175

[mjwires]

1. I first noticed the issue on 11/18/2021, after installing the latest software update. I've since rolled back to 10.0.0 and am still getting the error.

2. AMC+ is the only channel with an error, for me.

3. I've completed all combinations of restarts, reinstalls and updates.

Model: 7106 - Roku TV
Serial number: YNOOT2541121
Device ID: 9U67AT541121
Software Version: 10.0.0 . build 4209-30
Issue ID: 21-476-052

Steps to reproduce: Use the AMC+ app, and attempt to watch any content. This results in: Error Code 403_RESOURCE_PROVIDER

AMC+ Version: 1.1 . build 14

[Carsar]

Thank you @Ikickem2 !! Can confirm a factory reset solved the issue for me too!

[ForAllItsWorth]

Factory reset didnt work for me

[Carsar]

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@ForAllItsWorth wrote:

Factory reset didnt work for me

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What Roku device are you using? 

[ForAllItsWorth]

Model: 4800X Roku Ultra

[dleefred]

AMC and Roku need to get their act together. This is a major fail in quality assurance that should never hit the consumer. 

[Matt469]

Hello,

I am having the same issue with AMC+ after the update to 10.5 on my Roku stick. Can I get back to 10.0?  Thanks.

Model 3600X

Serial: 5S673G068567

Software 10.5, build 4201-24