Cameras & doorbells

[RGustafson85]

When I pull up my livestream on my wireless video doorbell, I am unable to take a pic or record a live video.  When I attempt to do that I get the above "NO permission" statements.  ALL of my peermissions are enabled within the app settings.  Usage access on my phone is set.  The only thing that's changed is that a week or so ago I un/re-installed my smart home app.  I had no issues with being able to take pics or videos prior to uninstalling as I did it for a different reason.  So with all that being said has anyone ran into the same issue?  Better yet can anyone tell me what I'm doing wrong or what I need to do to fix it?  Thank you in advance for your help.

Edit:  I wanted to add the my doorbell is live recording & recording events and there is no problem with that it's just when I attempt to do it manually within the live feed, along with taking manual pics.  Thank You.

[RokuRiamie-D · Accepted solution]

Hi @RGustafson85,

Thank you for bringing to our attention that your phone was unable to capture photos and record videos during the live stream from your Roku Smart Home. We are more than happy to assist you with this.

This issue may be related to your phone's settings, such as enabling the permissions of your Roku Smart Home app to access the camera of your Phone. However, we recommend you try these troubleshooting steps:

1. Uninstall the Roku Smart Home app.
2. Once you add the app again, make sure to select Allow all the permissions.
3. We also recommend you try accessing your Roku Smart Home app on another device and check if you have the same issue.

Please keep us posted.

Regards,
Riamie

[Savie]

I'm having the same issue. Uninstalled and reinstalled. Help.

[Skavengerr]

I did this with my outdoor camera, I reset it, deleted it, and all permissions are granted but when I try to view album it flashes "Need Permission" at the bottom of the screen. What do I need to do?

[FindBalance]

Same problem here! No matter what I do I cannot view the album. I contacted support AND even bought a new camera AND same issue. Noone will help me except for telling me the same things I've already done over and over.