Cameras & doorbells

[becca7]

not solutions at all for the issues i am having.. support sent an email saying they marked my problem as solved... nothing has been solved. camera is getting worse every day i can not even attach a video to send to the help log. i am about ready to cancel my subscription and be done with roku

[RokuDanny-R]

@becca7

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns and feedback to our Support team. I'll have them reach out to make sure you are taken care of!

Thanks,
Danny

[becca7]

This is a pic of the image quality I’m having problems with. Can’t send video thru help do I’m hoping you seeing this might give u an idea in what is wrong 

[Gabed]

I’m having the exact same problem and I got the camera yesterday. I’m about to take it back and get a different brand. Mine is purple and flashes white as well and considers it motion detection so it just goes off all the time 

[becca7]

Mine does the same thing! So glad I’m not the only one.  Sad thing is this is the second camera that does this do it’s definitely a roku issue. It will flash look good for a second. Flash go purple the look like crud. So far no help!

[Gabed]

I just took mine back because I got no help either and got a blink camera. Good luck

[becca7]

Thanks. I have blink outside so I will probably go with that too. No issues with them. I will probably be returning mine this weekend. 

[becca7]

Solved my problem by returning 2nd camera and going with blink