Cameras & doorbells

[Poonjabi]

It connects And disconnects and can't always see the videos or pictures I've done everything from resetting it myself to deleting it and re adding it And it's the closest thing to my internet router.I don't have a problem with anything else I have?? Anybody know what's going on??

[RokuRiamie-D]

Hi @Poonjabi,

Welcome to the Roku Community!

We noticed in your post that your Roku doorbell and camera keep disconnecting from the internet. We also appreciate the troubleshooting steps you have taken to fix the issue. No worries, help is here.

Let's see if this will work for you.

1. Make sure the Roku Smart Home app and device firmware are up to date.
2. Test your Wi-Fi range
   > Tap Home  from the navigation bar
   > Select your device
   > Tap Settings
    in the corner
   
   > Select Device info
   > Check the three bars  to see the signal quality
   > If your device has no bars or one bar, try moving or mounting it closer to your router.
3. Restart your modem and router.

If the issue persists, please let us know.

Cheers,
Riamie