Hi @Sarah09,
Warm greetings from the Roku Community!
We appreciate the information and for reaching out about this.
It seems like we need more details about it, and to better understand, could you please elaborate on this issue going on?
How long have you been experiencing this? In addition to that, below are a few points that should be kept in mind:
The serial number of each Roku device is unique and cannot be passed along to another person, nor can it be accessed by anyone else.
We would appreciate it if you could elaborate on this issue for us so that we can gain a deeper understanding of it.
Regards,
Rey
ERey.
Roku Community Moderator
