Cameras & doorbells

[tmrsms]

Same issue here and customer service is no help. They sent a new video camera that does the same thing. I have two indoor cameras that connect to the wi-fi without issue but the video doorbell has been a lemon from the beginning. I've repeatedly requested instructions on how to return them for a refund but been ghosted. I always trusted the Roku brand before this, but have lost all confidence in them. 

[Feisty5Footer]

It sounds like we're all having the same issue with our doorbell cameras. Same issue here with me. I've rebooted restarted called customer service. I feel like my whole subscription price is non working more than working. I've been over a month now and have not been able to get my camera to reconnect. I love how they instantly try to blame your Wi-Fi or your ISP and that's not the case here either. That's called a manufacturing problem apparently if so many people are having the same issue. I can tell you I am definitely not happy with the customer service department at Roku or their product at this point. I could have just as easily flushed the 40 bucks down the toilet.

[txgulfgal1]

Hey, I'm having the same problem with my wire free doorbell. Every time I leave my house to go somewhere, it disconnects from my wi-fi. Mind you, my simple backdoor Roku camera stays connected. And the minute I that I return home (with my cell phone) the doorbell re-connects ! I have tried the factory re-set several times, I've re-set my modum and it still happens ! And if it was an internet problem, I believe that I'd lose my backdoor camera as well. I've tried the instructions listed in a previous reply with the same results. What good is a camera if you can't see anything while you're away from home. I have 2 Roku streaming boxes and love those, but come n Roku, come up with a workable solution please! Or just send me free of charge, a simple outdoor camera to replace this doorbell/camera.

[txgulfgal1]

Actually, I have a feeling that I'll end up just buying the simple outdoor camera to go on my front porch, and just use the doorbell as a..... doorbell..... not happy at all 😞

[txgulfgal1]

Oh, by the way Roku... If you ever read this, it shows Code 1003. But I doubt this will be read.

[RokuRiamie-D · Accepted solution]

Hi @Feisty5Footer @txgulfgal1,

Thanks for posting in the Roku Community!

Thank you for informing us about the connectivity issue with your Roku Wire-Free Video Doorbell. We appreciate the troubleshooting steps you have already taken to resolve the problem, and we are happy to assist you in sorting this out.

Let's see if this will work for you.

• Make sure the Roku Smart Home app and doorbell firmware are up to date.
• Resetup the Roku Wire-Free Video Doorbell
  You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1. Open the Home  screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

For more details, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

Please let us know if the issue persists, we would be more than willing to assist.

Regards,
Riamie

[Feisty5Footer]

I have already done all the steps that you have listed here. This is what I have to do each and every time that it doesn't connect or stay connected. There is no reason at all that it should disconnect at any time unless I lose power. It is offline more than it's online. I do not feel that I should have to keep re-adding my doorbell camera over and over and over again once it's installed. It should stay installed unless there's a glitch or a power outage or something of that nature. I do understand that.

[RokuRiamie-D · Accepted solution]

Hi @Feisty5Footer,

Thank you for the response!

Thank you for your cooperation and for following the troubleshooting steps we provided. Please check your direct messages, as we have sent you a private message for further details and assistance.

Thank you for your understanding. We look forward to your response.

Regards,
Riamie