I have the same problem and I can’t seem to get it to work I just opened it and same thing I can’t get it to reconnect
Hi @Yalatorre2254,
We saw your post that you are having a hard time connecting your Indoor Roku Camera to the Roku Smart Home app. We are more than willing to help you sort this out.
When you are experiencing issues with connecting your Roku Smart Home devices to the internet and the Roku Smart Home app, it could be due to problems with the internet connection. It's important to ensure that your phone is connected to a 2.4 GHz wireless network frequency, which should be the same as the frequency your Roku Camera is using. If your network does not support the 2.4 GHz frequency, you may need to reach out to your Internet Service Provider (ISP) for assistance.
If your wireless network operates on a 2.4 GHz frequency, I recommend attempting to resolve connectivity issues by restarting your modem and then proceeding with the following troubleshooting steps.
Restart your smart camera:
After restarting the Indoor Roku camera and the issue persists, please proceed to the next steps.
Factory reset your smart home camera:
IMPORTANT: If a micro SD card is installed in your camera, remove it before performing a factory reset.
After a successful reset, you will see the status light on your camera flashing red. To set up the Roku Camera again, kindly visit this support article: Roku Indoor Camera SE setup instructions. You can also visit these support articles for more details: How to fix Roku Smart Home device offline issues| How to factory reset your Roku Smart Home device
Please keep us posted.
Thanks,
Riamie
I’m having the same problem can u help me
I’m having the same issue
This don’t help as the red light stays solid and I can’t connect to the app
Let me know if you fixed it and what you’ve done because everything I’ve tried I get nothing, just a solid red light.