Cameras & doorbells

[ChantayLat]

Good Afternoon, 

My wireless doorbell does not stay connected in the Smart Home App.

It works intermittently. I have a subscription for 3 cameras and I get great service with my outdoor cameras. 

Why is this happening? Is there a fix for this doorbell. I have all Roku devices in my home that all work fantastic! The doorbell is the only one that has problems. 

Help, Chantay

[RokuJohnB · Accepted solution]

Hi @ChantayLat,

Greetings from the Roku Community!

We understand your Roku wireless doorbell is not connecting to your Roku smart home app. We're happy to assist you further. Please try to uninstall the Roku smart home app, and re-install back again.

Let us know how it works, and we'll continue to assist you further.

Kind regards,
John

[carloscasas22]

What if I already uninstall and instal and still not connecting , every time ask for an update and the on the step 3 to connecting with the doorbell comes an error code:IV22-20005