Cameras & doorbells

[drmmrboy52]

So, everything works fine when I leave the house but then, for some reason, I try to look remotely at my house and nothing. In fact the cameras won't turn on or off! It seems if I reboot my Galaxy Ultra 24 phone, things work again. What is going on? Why do I have to constantly reboot my phone to get my cameras to work? Any thoughts are appreciated! Thxs.   

[RokuJohnB]

Hi @drmmrboy52,

Thank you for your post here in the Roku Community!

We want to investigate this issue you had with the Roku cameras further. Can you please provide the following information?

• Are you getting any error messages or codes?
• Could you share with us a photo?
• When did the issue start?
• Have you tried to update the Roku smart home app and the Roku camera?

With detailed information, we will be able to assist you further.

Thanks,
John