Hey @RokuTakashi, thanks for your prompt response.
I've been dealing with the camera freezing issue for a while now, and it's been quite frustrating. Many of us in this thread have tried various troubleshooting steps, as detailed in previous posts. It seems like a recurring problem affecting both playback and live stream.
Given that @RokuDanny-R mentioned a root cause had been identified, we were hopeful that the recent firmware update would resolve the issue. Unfortunately, that doesn't seem to be the case.
If the team could take a moment to review the posts, they might find valuable information on the steps we've already taken. This could potentially save time and avoid revisiting solutions that haven't worked in the past.
Considering the extended duration of this problem, could you provide a more concrete timeline for resolution or explore options for RMA and refund? We invested in these cameras for security purposes, and the current situation is far from ideal.
Your continued assistance and updates on this matter are highly appreciated.
