Cameras & doorbells

[Username0629]

I previously had a Roku subscription to save video events and it expired. I need a video of an intruder but it will only show a still image. 
is there a way to get the video footage behind a still image for a court case? 

[RokuRiamie-D · Accepted solution]

Hi @Username0629,

Greetings from the Roku Community!

Thank you for letting us know that you are only getting images from your Roku Smart Home camera recordings. We are more than happy to assist you with this concern.

Your Roku Smart Home camera will not save a video from the cloud recording if you don't have an active subscription for Roku Smart Home.

You can see the features accessible with or without a subscription by visiting this website through our Roku Store. Subscription for Roku Smart Home

Please let us know if there's anything else we can help you with.

Regards,
Riamie