Hello! @Adrian1013,
A friendly welcome from the Roku Community!
We're glad that you reached out to us regarding your Roku Wireless Doorbell not displaying live events. We would be happy to assist you.
If the live video stream is slow or fails to load at all, check out the following suggestions:
- Lower the image quality: Change the image from HD to a lower quality that requires less Wi-Fi bandwidth to stream to your mobile device. Be aware that the image recorded for your album will remain in HD quality.
- Restart your smart home device. From the Settings menu for the camera or doorbell having the issue, tap Restart and wait a moment to try again.
- Check your mobile device: Open the settings for your phone or tablet and make sure it is not in battery-saving mode.
- Power off other cameras: If you have several Roku cameras connected to Wi-Fi, it may cause a live stream to load slowly. Unplug or power off every camera except the one having the issue. If the quality of the live stream improves, plug your other cameras back in one by one.
- Check your network: Try streaming video on another device on your network (e.g., a smartphone or laptop). If you see similar behavior on the other device, check out some tips for improving the Wi-Fi network connection in your home.
- Restart your network. Reset your network devices, including your cable, fiber, or DSL modem and your Wi-Fi router. Allow several moments for all devices to restart before trying again.
- Move your Wi-Fi router or device: Move your camera, doorbell, or router so that both devices are closer and the Wi-Fi signal is stronger.
Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
