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lje22032
Channel Surfer

Roku Smart Home subscription for my outside cameras. How do I access the cloud?

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I purchased Roku Smart Home subscription for my outside cameras. How do I access the cloud where they are stored?  I can see the videos on the app under events, but I want to access the cloud where they are stored.  How can I do this?  I cannot find a url.  Thank you.

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renojim
Community Streaming Expert

Re: Roku Smart Home subscription for my outside cameras. How do I access the cloud?

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Download and share event recordings

You can share and download recordings in the smart home app. Downloading a recording will save it to the gallery on your mobile device. Sharing a recording will prompt you to select an app and then generate a message with the recording in the selected app.

  1. On the Home screen, tap Events
  2. Select the event
  3. Tap the DownloadDownload icon in the Roku Smart Home mobile app or Share Share icon in the Roku Smart Home mobile app icon

How to set up and view recordings on your Roku Smart Home camera or video doorbell | Official Roku S...

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renojim
Community Streaming Expert

Re: Roku Smart Home subscription for my outside cameras. How do I access the cloud?

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I don't think there is such a thing.  You can only manage the videos through the app on your phone.

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Help others find this answer and click "Accept as Solution."
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lje22032
Channel Surfer

Re: Roku Smart Home subscription for my outside cameras. How do I access the cloud?

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This says it saves videos to the cloud for 14 days.  How do I get the videos from the cloud?

https://www.roku.com/products/smart-home/smart-home-subscription

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renojim
Community Streaming Expert

Re: Roku Smart Home subscription for my outside cameras. How do I access the cloud?

Jump to solution

Download and share event recordings

You can share and download recordings in the smart home app. Downloading a recording will save it to the gallery on your mobile device. Sharing a recording will prompt you to select an app and then generate a message with the recording in the selected app.

  1. On the Home screen, tap Events
  2. Select the event
  3. Tap the DownloadDownload icon in the Roku Smart Home mobile app or Share Share icon in the Roku Smart Home mobile app icon

How to set up and view recordings on your Roku Smart Home camera or video doorbell | Official Roku S...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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lje22032
Channel Surfer

Re: Roku Smart Home subscription for my outside cameras. How do I access the cloud?

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Thank you for the response.  I was looking for a website where I can review my events, but it seems there is not one.

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Re: Roku Smart Home subscription for my outside cameras. How do I access the cloud?

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I think roku is scamming us with the false promises of cloud storage cause everyone is having the same problem and none of the reps can say how to fix it. They promise if we pay for a subscription then it will store the videos and we can see them up to 14 days but this has failed almost everyone. 

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