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Roku Roku Wire-Free Video Doorbell losing power then coming back

I am using Roku Wire free doorbell bought 7/23. The doorbell works great; but keeps coming offline, and then returning online. Sometimes the light just goes out and then after waiting, comes back on. Sometimes, jiggling the wires makes it come back, but this might be just restarting the system because the wires are taped and pretty well connected to my house. Any advice? I can still return to Wallmart and am thinking about switching to the Wyze version. Thank you.

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Re: Roku Roku Wire-Free Video Doorbell losing power then coming back

If your Roku Wire-Free Video Doorbell is experiencing intermittent power loss and connectivity issues, here are some troubleshooting steps to consider:

  1. Check Battery: Ensure that the battery of your Roku Wire-Free Video Doorbell is fully charged. If the battery is low, it may cause intermittent power loss. Charge it fully and see if the issue persists.

  2. Connection Strength: Ensure that the doorbell has a strong Wi-Fi connection to your home network. Weak or unstable Wi-Fi can lead to disconnections. You may need to relocate your Wi-Fi router or install a Wi-Fi range extender to improve signal strength.

  3. Firmware Updates: Check if there are any firmware updates available for your Roku Wire-Free Video Doorbell. Installing the latest updates can often resolve connectivity issues and improve performance.

  4. Wiring Check: Since jiggling the wires seems to help at times, inspect the wiring connections between the doorbell and your house. Make sure they are secure and free from damage. Loose or damaged wiring can cause intermittent power loss.

  5. Environmental Factors: Extreme temperatures or exposure to the elements can affect the performance of outdoor devices. Ensure that the doorbell is installed in a location where it is protected from harsh weather conditions.

  6. Motion Sensitivity: Adjust the motion sensitivity settings on your doorbell. Sometimes, overly sensitive settings can lead to frequent activations and power drain.

  7. Contact Roku Support: If the issue persists despite trying these steps, consider reaching out to Roku's customer support for further assistance. They may be able to provide specific guidance or offer a replacement if the device is faulty.

  8. Return Option: Since you mentioned you can still return the device to Walmart, you might consider returning it and trying the Wyze version if you are experiencing persistent issues and are not satisfied with the Roku doorbell's performance. It's essential to choose a doorbell that meets your needs and works reliably for your specific setup.

Keep in mind that the Wyze doorbell may have its own set of features and requirements, so be sure to research and compare the two products before making a decision.

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