Cameras & doorbells

[MG66]

I am soooo disappointed in the Roku wireless remote cameras! System worked foe about a week. Then was unable to view the livestream but still sent notifications and recorded events. Then cameras would occasionally go offline in addition to previous issues. Now cameras are offline, will not connect, will not record events, will not send notifications, cannot view live..... They are WORTHLESS!! So frustrated and disappointed. Paid a good amount for them.and pay the monthly fee for cloud service. And no resolution from Roku. Nothing ever solved, just the same shut off, reconnect, etc, etc. I'm done 

[RokuERey]

Hi @MG66,

Greetings from the Roku Community!

We regret to hear about this experience and for the inconvenience this has caused you.

I have reviewed your account, and it seems like one of our Support team members has already taken care of this matter. However, I understand that this may not have resolved the issue completely, and I want to assure you that we're doing everything we can to find a solution.

I'll forward an update to them and please keep an eye on your email address for an update.

Thanks,
Rey

[M1n1m388]

@RokuERey I find that reply ridiculous and tone deaf to what the original post said. SUPPORTS "SUPPORT" DOESNT HELP! Support closed the case because they were done with them. I unfortunately had the same experience! I just bought 3 cameras. All say offline, I can't livestream because it needs a firmware update that keeps failing, but I get notifications on movement and sound in my home with 12 sec recordings. If it's "offline" then why can it do that, huh? I'm returning these cameras after this weekend. Roku sucks.

[RokuERey]

Hi @M1n1m388,

A warm welcome here in the Roku Community!

This is not the expected experience we wanted to hear, and we're sorry for the inconvenience.

I see that you've done a couple of troubleshooting on this issue as I review your account. In this case, we'll have more information so that we can take a closer look into it.

Please provide us with the details below.

• Log ID: From the camera, go to settings > gear > support > submit log.
• Firmware version

Once information is available, we'll be able to forward this to the right team.

Thanks,
Rey

[M1n1m388]

@RokuERey 

The firmware pops up as soon as I click on the camera. I can't getting into the settings!

Honestly, it's annoying. You should strongly suggest an update but not force it. If it weren't for the freaking firmware update, I can see the livestream of my house (around the edges of that stupid square telling me to update my firmware). I get notifications of movement and sound. Personally I feel the camera would work just fine if there was no dumb stupid firmware box smack dab in the middle of the screen! 

Also, my data allotment restarted the other day and STILL my cameras say "offline" (which is a lie because I get movement and sound notifications) and because they are "offline" the firmware won't update!

These cameras take micro SD cards. Why not allow your customers to download the firmware on a micro SD card and upload it to the camera that way?!

[RokuERey]

@M1n1m388,

We're sorry for the late response and thanks for the extra details!

Could you share a screenshot of this issue along with the Log ID so that we can take a closer look?

Please keep us posted!

Thanks,
Rey