Cameras & doorbells

[taelermcguire]

I want someone from Roku to contact me regarding my camera. on the app / website it specifically states the camera can detect CO. well my camera detected it 2x and I got concerned so I contacted my local fire department, they came out and advised me these cameras have no options to detect CO at all. they have to be programmed to the furnace and they need a way to take air in to test it. after doing some testing with the camera and fire department, these camera in fact do not test for CO. they have absolutely no way to test. I want someone from either the legal team or customer service to contact me for this. 

[taelermcguire]

also there was no CO in here to detect but when he made CO it didn't detect it.

[renojim]

@taelermcguire, Roku cameras don't have a CO or fire detector.  It has a microphone and can detect when your CO/fire detector goes off.

"...it can send you an alert the moment it hears a smoke or carbon monoxide alarm in your home."

Getting to know your Roku Smart Home camera | Official Roku Support

In addition, it's not wise to publish personal information in a public forum like this.

[Kmamalakis]

I’ve had my Roku camera in the den for over a year and it has never detected CO until tonight. I haven’t gotten one notification. My face has gotten red and my BP is up because it’s bull**bleep** if indeed, it cannot detect CO. 

[Kecia49]

I experienced the same issue TODAY. I am trying to reach out to someone as well. The fire department came and detected zero CO signals!

[RokuRiamie-D · Accepted solution]

Hi @Kmamalakis,

Thanks for your first post in the Roku Community!

I understand that you want your Roku Camera to detect the CO signal. I will be more than willing to provide you with further details about this.

Please refer to the information provided by @renojim above, which will help you better understand Roku Smart detection for CO. In addition, please ensure that you toggle the alarm detection on your Roku Smart Home app. Smart sound recognition uses an advanced algorithm that recognizes the sound patterns of smoke alarms and carbon monoxide (CO) monitors. When an alarm sound is detected, a 12-second event video is generated, and a push notification is sent by the smart home app.

You can change smart sound recognition settings in the app.

1. Select your camera from the Home screen
2. Tap Settings in the corner
3. Tap Alarm Settings
4. Toggle the alarm settings on or off

Note: If you have Detect Sound off, you can still use smart sound recognition to send a notification when the camera detects an alarm sound.

For more details, you can visit our support article: How to set up and view recordings on your Roku Smart Home camera or video doorbell

Please let us know if there's anything else we can access you with.

Regards,
Riamie

[tkd]

We have a very big smog from fire on the mountains. On 4th day my ROKU camera did signal "Sound_co_alarm". Camera located near front door where smog could come in.

I think it is more sensitive than smog detector.

[renojim]

@tkd, read the post above yours.  Roku cameras don't detect CO, smoke, or anything that isn't a sound coming from your CO or smoke detector.  If you don't have a CO detector, it can't be detecting CO.

[Erb101]

Hello! I noticed the same thing.  So, from my understanding if h the r Roku camera detects the SOUND from your co alarm or fire alarm. It will notify you.  Mine kept doing the same thing.  I realized it was detecting the sound from my grandfather clock.