Cameras & doorbells

[shelbebe18]

The sticky tape on my Roku outdoor camera lost the stickiness and fell off. I lost the backing to it so I need a replacement? How do I go about getting a replacement? I tried Amazon but had no luck. 

[RokuJohnB]

Hi @shelbebe18,

Warm greetings from the Roku Community, and thanks for letting us know!

We understand that the Roku wired outdoor camera is experiencing issues due to the Roku mounting tape failing. We are pleased to assist. Kindly check your inbox since we have sent you a private message here.

We look forward to hearing from you soon.

Kind regards,
John

[Bcc2717]

I am having the same issue with my Roku backplate, is there somewhere I can get a replacement in order to mount it

[RokuRiamie-D]

Hi @Bcc2717,

Welcome to the Roku Community!

We understand that you need a replacement for your Roku camera backplate. We would be more than willing to provide you with further details about this concern.

Please be aware that we do not offer backplates for Roku cameras as individual items. To obtain these components, you will need to purchase the entire Roku camera unit, which includes everything you need for installation.

We would appreciate it if you could provide us with detailed information regarding the issue with your Roku camera backplate. Specifically, could you describe what occurred that led to this situation? Additionally, please let us know the date of your purchase of the Roku Video Doorbell.

Lastly, could you specify the exact model of the Roku Camera that is currently experiencing difficulties? Your insights will help us assist you more effectively.

We look forward to your response.

Regards,
Riamie