Hi @ellaruthie
Thanks for posting in the Roku Community!
We would like to have a closer look at your issue with the Roku Indoor Camera 360 SE that is not connecting. Please provide us with the following details below:
- Is this the first setup for this camera, or has it been set up before?
- What is the error code/message that you are getting?
- How far is your camera from the modem or router?
In the meantime, we recommend you try these troubleshooting steps below:
- Ensure that your Smart Home app is up to date.
- Restart your modem by unplugging it from the power source for 10 seconds.
- Restart your Roku Indoor Camera 360 SE.
For more details, please visit our Roku Support article: How to set up your Roku Indoor Camera 360° SE
Providing these details will help us to look closely into the issue. Please keep us posted.
Regards,
Riamie
Riamie D.
Roku Community Moderator
