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akshayp
Newbie
‎01-25-2024 09:18 PM

Roku 360 camera not sending the notification to iphone 13

I have set up roku 360 camera but it’s not sending notifications to Iphone 13,i have turned on notifications both on device and the app ,can you please help me to solve this

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RokuCarly
Community Moderator
Community Moderator
‎01-26-2024 01:42 PM

Re: Roku 360 camera not sending the notification to iphone 13

A warm welcome here in the Roku Community, @akshayp.

Thank you for raising your concern with us. No worries! We're here to find you the best resolution possible and help you utilize the notification on your Smart Home app. 

We suggest restarting your camera through the Smart Home app by opening the live feed. Go to Settings (upper right of the screen) > Restart camera (bottom part). After doing so, delete the app and then re-install it right after. 

Please let us know how it goes and we would be more than happy to continue assisting you from there.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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