Cameras & doorbells

[CydG07]

Has anyone noticed that their Roku Smart Home Device red light is on, as if its recording but you have the camera off in the app. You have no special rules in place. And every time you notice it or speak to it, it immediately turns off! I have yet to turn it on since and have it facing a wall, but can hear a click and see the red ball of light reflecting on the wall whenever it does. So freaking scary. These are not supposed to be hackable and I feel otherwise!!! 

[RokuTakashi]

Hi, @CydG07

We welcome you for your first post here in the Roku Community.

Thank you for taking the time to share this information with us. We understand that you have been experiencing some issues with your Roku Smart Home device, and we apologize for any inconvenience this may have caused you. We are committed to providing you with the best possible assistance, and we would be more than happy to help you resolve this issue.

In order to investigate this matter further, we would require some additional information. Could you please provide us with more details regarding the issue? This will help us to better understand the problem and provide you with an effective solution.

• Model:
• Device ID:
• Firmware version:
• Roku mobile app version:
  

After collecting all the necessary details from you, we will be able to pass on the information to the appropriate Roku team. We appreciate your cooperation and look forward to hearing back from you soon.

Best wishes,
Kash