Cameras & doorbells

[Mediagonebad]

I have an indoor wired camera and two outdoor battery cameras. All were operating properly until one outdoor camera suddenly would no longer connect or turn on. I tried rebooting the system and it still would not turn on. What else can I try or Is it a defective camera that needs replaced by Roku? 

[RokuRiamie-D · Accepted solution]

Hi @Mediagonebad,

Welcome to the Roku Community!

We noticed in your post that your Roku Outdoor Wire-free camera SE won't turn on. We would be glad to assist you with this concern.

Before we continue, could you please tell us if there is a status light on your Roku camera at the back of it? In the meantime, I recommend you try the following troubleshooting steps below:

Restart your device:

1. Open the charging port on the back of your camera
2. Flip the power switch to the OFF position
3. Wait 10 seconds
4. Flip the power switch back to the ON position

Reset your device:

1. Open the Home screen
2. Select your device
3. Tap Settings
4. Scroll to the bottom of the page and tap Delete device

Setup your device again:

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

For more details, you can visit our support article on How to factory reset your Roku Smart Home device | How to set up your Roku Outdoor Camera SE

Please let us know if these troubleshooting steps help you to resolve your concern.

Regards,
Riamie

[Mediagonebad]

I turned the switch off then back on and regained connectivity. Thanks.