Hi, @TerriLynne1015
Thanks for posting here in the Roku Community.
We appreciate you for sharing this information to us, and we're sorry to hear about the issue you've encountered with your Roku Outdoor Camera. Please be assured that we're more than willing to help in resolving this issue. Kindly check your inbox here in the Roku Community by navigating to your browser's upper left corner with the mail icon since we're reached you from there.
We hope for your response.
Best wishes,
Kash
Takashi O.
Roku Community Moderator