Cameras & doorbells

[txmnrebel]

My outdoor wireless camera keeps replying with the message "travel mode enabled." I have taken the pairing steps without success, and the message keeps repeating.

[renojim]

Do you have a Wyze camera?  I've never heard of "travel mode" on a Roku camera.

https://support.wyze.com/hc/en-us/articles/360038031831-Travel-Mode

[RokuRiamie-D]

Hi @txmnrebel,

Welcome to the Roku Community!

Thanks for letting us know that you are getting message "Travel mode enabled" on your Roku Smart Home app. No worries, we would be more than willing to assist you with this.

Roku Smart Home cameras does not have travel mode. To proceed, we would like to know the details below:

• Does it happened from all of your camera?
• May I know what are you trying to do with the camera why you received this message?
• When did you start to experience the issue?

In the meantime, I highly suggest you try to uninstall and reinstall the Roku Smart Home app and proceed with the next steps to restart the camera.

Open the charging port on the back of your camera

1. Flip the power switch to the OFF position
2. Wait 10 seconds
3. Flip the power switch back to the ON position

Providing this details, will help us to look closely into the issue. We look forward to your response.

Regards,
Riamie

[txmnrebel]

Does it happen from all your cameras? I believe you mean all cameras. No, it is just this camera. Initially, I brought the camera in to charge it. After charging it I turned the camera on and it kept repeating "Travel Mode Enabled." 

I have uninstalled the camera but have been unsuccessful with the reinstall. When I try to reinstall I receive the pairing notice along with the travel mode message. It keeps repeating these messages and I do not get a successful pairing. I received a message that the pairing was not successful and retried.

The device ID: SOS51383MWOT. MAC: 7C67AB24C733.

[RokuRiamie-D]

Hi @txmnrebel,

Thanks for posting in the Roku Community!

We would be more than willing to look closely into the issue of your Outdoor camera that keeps on giving you the message "Travel Mode Enabled."

Please send a photo of the box containing the camera and an image of the camera's bottom where the label is. Your cooperation in providing these visuals will help us investigate the issue further.

Thank you for your understanding. We look forward to your response.

Regards,
Riamie

[txmnrebel]

This is not a Wyze camera as shown in my postings.

[txmnrebel]

I haven't seen a reply to the picture of the camera data. The box the camera came in was a Roku box.

[RokuRiamie-D]

Hi @txmnrebel,

Thanks for the response!

We would like to take a closer look into this issue in order for us to provide you with a certain process of troubleshooting.

Could you please provide a clear photo of the box that the camera came in? Additionally, we would appreciate an image of the bottom of the camera, where the label is located. This will help ensure we have all the necessary details.

Thank you for your understanding.

Regards,
Riamie