Cameras & doorbells

[Rred_6]

I MANUALLY RECORDED A HIT AND RUN ON MY VEHICLE LAST NIGHT AND THE CAMERA SHOWES ZERO RECORDINGS, THIS THING HASN'T WORKED FOR WEEKS. BUT I FIGURED THE MANUAL RECORD BUTTON WOULD SACE SOMEWHERE I WANT MY 99$ BACK YOU THEIVES!!! PATHETIC PRODUCT

[RokuRiamie-D · Accepted solution]

Hi @Rred_6,

Welcome to the Roku Community!

Thanks for bringing this to our attention that your Roku camera is not recording events. We'll be more than willing to assist you with this concern.

Please be informed that your Roku Smart Home camera will only record events if you have an active subscription. To check if your subscription is active, please log in to the Roku website using your Roku account credentials.

If your subscription is currently inactive, you will need to acquire a Roku camera subscription to enable your Roku camera to record events effectively. This essential subscription allows you to take full advantage of the recording features and ensures that your camera captures important moments seamlessly. 

To purchase a Roku Smart Home subscription for cameras and doorbells, we invite you to visit our helpful support article: How to Sign Up for and Manage a Roku Smart Home Subscription for Cameras and Doorbells, it will walk you through every step, making it easy for you to get started and manage your subscription efficiently.

We hope you find this information helpful.

Regards,
Riamie