Cameras & doorbells

[Fatylu]

When I try to connect my Roku camera to the Internet it doesn't go past that step.
I've read in other forums that it's because the Internet capacity is higher than 2.4G but I don't know how to fix that.

Could you help me?

[RokuRiamie-D]

Hi @Fatylu,

Welcome to the Roku Community!

We are please to have you here reporting the issue of your Roku Smart Home camera that is not connecting to the internet. We would be more than willing to help you with this issue.

Before we proceed, could you please tell us the following details:

• Model of your Camera
• How far is your modem from the camera
• What are the errors you are getting when trying to connect?

In the meantime, we highly suggest restarting your modem for 10 seconds and waiting until it loads before connecting your camera again to the internet.

Providing this information will help us to provide you with certain details and troubleshooting steps.

Please keep us posted.

Regards,
Riamie