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Live Stream freezes and loses connection on Roku TV camera app

Hi,

Below is my camera model, a description of the problem along with several common troubleshooting steps that I’ve already taken. 

Camera Model: CW20005 – Wired outdoor security camera.

Problem: Live view only works for a few seconds when viewing on the TV. After playing for a few seconds, the screen freezes, and then says, “unable to connect to camera”. I’ve included a short video showing the problem. Linked below.

                https://v4musclebike.com/roku/007.MOV

The live view works fine from my phone. This only happens when viewing the live view from my TVs. Happens on all TVs in the house. The Roku TV in my living room, and the one in my bedroom which uses a Roku streaming stick. This just started happening recently. Perhaps since the last update was installed on my TV on December 20th 2024.

Here are links to a couple of screenshots showing some information about my device, and an issue report tracker.

https://v4musclebike.com/roku/info.JPG

https://v4musclebike.com/roku/tracker.JPG

 

These are the troubleshooting steps I’ve taken so far:

  • Deleted and re-installed the Smart Home app on my phone.
  • Re-added all the cameras.
  • Checked that the camera firmware versions are up to date. (6.1.0 build 48-FD)
  • Removed and reinstalled the Camera viewer app on my Roku TV.
  • Verified that the app is up-to-date.
  • Restarted the router.
  • Checked internet connection (its good).
  • Checked other applications. Only happens on the Camera App. Happens on both of my Roku devices/TV. Does not happen when viewing from my phone’s smart home app.

Due to the fact that this problem only started happening recently, and that it only happens on my TV Roku devices, I believe something in the last Roku update is causing this issue. I noticed some other people reporting similar issues online.

Again, this problem ONLY happens when viewing the live view from my TVs. When I view recorded events from the TV, they play fine. Live view works fine from my phone as well.

I have 6 of these cameras, all of which are having this issue when viewing live from my TV.

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2 REPLIES 2
RokuRiamie-D
Community Moderator
Community Moderator

Re: Live Stream freezes and loses connection on Roku TV camera app

Hi @Rattlehead73,

Welcome to the Roku Community!

Thank you for informing us about the issues you're experiencing with the Roku Camera app on your Roku device/TV. We understand that the app freezes and loses connection while viewing the live stream. We also appreciate you providing your device details and the troubleshooting steps you've taken to resolve the problem.

We have coordinated this to our Roku appropriate team and forwarded your information for further investigation. Rest assured, we will update you once we have further details about this issue.

In the meantime, we would appreciate your patience and cooperation as we work on this matter. Thank you for your understanding.

Cheers,
Riamie

Riamie D.
Roku Community Moderator
0 Kudos

Re: Live Stream freezes and loses connection on Roku TV camera app

Thank you, Riamie. Looking forward to your reply.

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