Cameras & doorbells

[Sunflower81]

My indoor camera has sound, but it's not very loud. How can I turn the volume up?

[RokuJechealR · Accepted solution]

Hi @Sunflower81,

A warm welcome to the Roku Community!

Thanks for sharing the issue you are experiencing with your Roku Smart Home camera. We would be pleased to help. You can follow the troubleshooting steps provided below to resolve the issue:

1. Confirm the Roku Smart Home app and camera firmware are up-to-date.
2. Make sure the sound is turned on.
   • In the live stream, the sound icon should be green for "on." If it is gray, that means it is off.
3. Power-cycle the camera.
4. With the Roku Camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.
5. Delete the device from the Roku Smart Home app and set it up again like new.
6. Factory reset the camera and set it up as a new device.

If none of these troubleshooting steps work, please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Sunflower81 · Accepted solution]

I got a new phone the other day, and my sound is great! I guess it was time for an updated phone!

[Jkeefer80]

My sound icon is purple

[Jkeefer80]

My sound icon in live mode show purple not green.