Cameras & doorbells

[paulbrittgarcia]

DELETED AND REINSTALLED APP!

SAME THING AS ABOVE HAPPENS!

(BOTH APP VERSIONS WERE SAME BEFORE AND AFTER -  3.0.3 (0)

YOUR CUSTOMER SUPPPORT PEOPLE ARE LIARS!

[RokuRiamie-D · Accepted solution]

Hi @Nicholasholden3,

Thanks for posting in the Roku Community!

We noticed in your post that you are trying to setup your Roku indoor camera, but you are not getting any status or indicator light. We would be more than willing to sort this out for you.

Before we proceed, we would like to know if this is your first time setting up this camera or if it has been set up before.

We highly suggest you try the following troubleshooting steps if you're still not seeing the status light on your Roku camera:

• Make sure the power adapter is securely connected to the camera and a working power outlet. You can also try connecting the adapter to a different outlet or testing another device in the same outlet.
• Restart your smart camera:

1. Unplug the USB cable from the back of your cameras.
2. Wait 10 seconds.
3. Plug the USB cable back into the power input port on your cameras.

After restarting the camera, once it's powered on and beginning to setup, you should be seeing a red solid light.

You can visit this Roku Support article: Understanding the status light on your Roku Smart Home device.

Please let us know if the issue is persistent.

Regards,
Riamie

[ElDiablo7483]

They have no clue what they are talking about. Honestly there's no reason you had to do all those extra steps with uninstalling the app, resetting your home internet etc. The problem would be solved by exchanging the faulty camera for a working one. 

[ElDiablo7483]

Why was this marked as "solved" when it clearly never was??

[paulbrittgarcia]

It's company policy!

To mark stuff as resolved that's never resolved!

It a great money saver!

But destroys the ROKU reputation!

[Terthiajoyner]

I did that but it won't search or scan the voice doesn't say it has connected to the Internet 

[RokuRiamie-D · Accepted solution]

Hi @Terthiajoyner,

Welcome to the Roku Community!

We understand that your Roku camera won't scan the QR code to connect to the internet. We would be more than willing to assist you.

A QR code remains active for 5 minutes. If more than 5 minutes pass before you successfully scan the code, return to the smart home app to generate a new QR code. If you do not hear "QR code scanned... please wait", check your mobile device and the camera by following the steps below:

1. Remove the protective film from the camera lens
2. Check for smudges or dust and gently wipe the camera lens using a soft, microfiber cloth.
3. Inspect the screen for greasy fingerprints or dirt and wipe it clean.
4. Make sure the entire QR code is visible and not obstructed by something obvious like your fingertip or fingernail.

For more details, please visit our Roku support article: Why does the QR code scan fail when adding my Roku Smart Home camera or doorbell?

We hope you find this information helpful.

Cheers,
Riamie

[ElDiablo7483]

You may just have a non working camera. Best solution is to return it and swap it for a new camera. Sadly this issue is common with these cameras and since the employees that post copy and paste directions on here are no help, the only way the company will start fixing the issues is with returns.