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Zchurch22
Channel Surfer

Indoor SE Cam No Sound Picked Up From Camera

 

I just opened this camera out the box to set up. Never been used before. Brand new.

  • It is updated with newest version & firmware.
  • My WiFi connection and signal is fine etc.
  • Nothing is covering camera up. 
  • all permissions have been allowed on my phone etc. 

I talked right into the camera and I can ever so slightly hear myself. I mean like on a level that’s lower than a whisper. It also was noticeably a little delayed from when I spoke.

I can hear a little sound when I’m moving camera around as I’m watching on the livestream (muffling like sound) but that’s all. The sound sensitivity was raised via the app. my phone is also brand new and has no issues with its volume or speakers.

All I hear clearly is static or “muffle” sound from when I was moving camera around. But literally little to nothing when clearly speaking right into it. there’s no way this is normal functioning.

**Please help!! I’m so disappointed and ready to just return it and start my search for a new camera all over again ! 

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator

Re: Indoor SE Cam No Sound Picked Up From Camera

Hi @Zchurch22,

A warm welcome here in the Roku Community!

If you hear no sound on your video live stream or recording, make sure you enable sound for your video live stream or recording.

  • Video Live stream
  1. Open the home screen.
  2. Select your camera.
  3. Tap sound.

If you are still experiencing sound issues with your live stream or recordings, try updating the smart home app or check for firmware updates.

You may also check out this support article here on how to fix a picture or sound issue with your Roku Smart Home camera or Video Doorbell.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John

John
Roku Community Moderator
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Re: Indoor SE Cam No Sound Picked Up From Camera

Help

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Indoor SE Cam No Sound Picked Up From Camera

Hi @austinglenn059,

Welcome to the Roku Community!

We get that you are having trouble with your Roku Indoor camera SE which has no audio.

Before we begin, please clarify if you are referring to the live stream from the camera or the recorded event video.

In the meantime, I highly suggest trying the information provided by our Roku moderator @RokuJohnB. Additionally, consider uninstalling the Roku Smart Home app and reinstalling it.

Please inform us if the problem continues.

Regards,
Riamie

Riamie D.
Roku Community Moderator
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