Forum Discussion

Brad777's avatar
Brad777
Channel Surfer
2 years ago

Indoor Camera won't scan QR code

I'm trying to reset and reconnect my indoor camera but for some reason I can't get the camera to scan the QR code on my phone.. but I tried to scan it on my mother's phone and it worked just fine.. 

 

I have a Galaxy Z Flip 5 and she has a iPhone 15 Pro... 

 

My phone is also brand new with no screen issues at all it's all in MINT condition.. 

 

Any ideas why I can't get it to hook up to my phone? When I connect with her phone the app on my phone says the camera is offline but it still streams on hers it says it's online and everything is working well.. 

 

The issue seems to be with ONLY my phone which is a Samsung Galaxy Z Flip 5.. when I had it connected to my iPhone before I got this Galaxy phone it was all in working order as well. 

 

Is there an issue with the Galaxy Z Flip 5 devices? 

 

And yes I have gone through ALL the trouble shooting. 

smart home setup

11 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    I have a first generation Z Flip.  It has been a while since I set up a camera and although I do recall having a little trouble, eventually it worked.  Since the camera is set up now, it's a bit of a moot point.

    My phone also works with the app, so I would suspect some other issue.  Have you tried it with your phone connected to Wi-Fi as well as not connected?  It should work both ways, but some people have had a problem when not connected to Wi-Fi.  I haven't had to do it lately, but when the app first came out it seemed like I was constantly having to remove the app and reinstall it because I was getting errors.

    • Brad777's avatar
      Brad777
      Channel Surfer
      2 years ago

      So disconnect WiFi from my phone?

      I ask because it'll ask for me to connect to WiFi on the camera before I get the QR code to generate.. I've tried countless times to get it to read the QR code and it just won't... But I try with an iPhone and it does instantly.. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        I just meant to test accessing the phone both with and without your phone connected to Wi-Fi.  I thought you were past the part where you need to get the camera to scan the QR code that's displayed on your phone.