Cameras & doorbells

[aprilbrabson197]

Help me with my camera it's in black and white

[RokuDanny-R]

Greetings @aprilbrabson197 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with color on your Roku Smart Home Camera.

Have you tried rebooting your Roku Smart Home device to see if that helps resolve the issue you are seeing?

Please keep us posted what you find out and we will be more than happy to continue to assist should you need further assistance. We look forward to hearing back from you.

Thanks,
Danny

[tff]

my roku floodlight camera only displays black and white.  i tried to reboot it and remove power completely.  this is a new camera, so it is very frustrating.  it had a color picture for less than 24 hours, now nothing but black and white picture.  need help, please!

[renojim]

Do you have "Night vision" set to "On" in the app?  Go into the settings for the camera (click on the gear in the upper right corner when the camera is displayed) and then you'll find the "Night vision" setting under "Advanced settings".  Try setting it to "Auto" or "Off"

[tff]

turning off night vision was the first thing i tried.  i also tried power cycling and resetting the camera to factory defaults.  finally, i tried removing the camera from the app and adding it again, which finally solved the issue.  this situation (only black and white camera picture) occurred with a camera i had mounted previously (less than a full day after mounting and initial set up within the app).  it also occurred on a new installation (first time the camera was added to the app).
i see posts for how their roku players will suddenly go to black and white only display, so it appears to have something with their software that they have yet to fix.