Cameras & doorbells

[Djburke89]

I made it through set up. Cam works. It lets me view the live feed for a few seconds then a “Update framware” box pops up. Say I have to update. I click the update button and after a very very long wait it says it couldn’t update. I don’t understand. Someone please help me out here. 

[RokuDanny-R]

@Djburke89

Thanks for the post.

We would be more than happy to look further into this issue for you but need more details.

Can you please provide the following:

• screenshot of the issue you are experiencing
• Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Kwallie]

I have the same isssue. I got through every step of the set up process and then the wired outdoor camera will not do the firmware update. You wait for a period of time and it says it cannot update. I know everything on my end has been done right. I’m taking the camera back and will go with another company. 

[RokuDanny-R]

@Kwallie

Thanks for the post.

Can you please provide us with the information that I requested in my above response?

Once we have this information, we will be able to assist you further.

Thanks,
Danny

[Djburke89]

It is not allowing me too insert any pictures here. Ive been trying and its not happening. Any other options? 

i Mean its pretty simple stuff here, A box pops up says " Firmware update required, Also says that there are important updates in the latest firmware. Please update it before using your device" the only option it gives me is to update, after clicking "Update now" it looks as if its updating. after 9-12 minutes the update stops and the screen shows a roku cam on its side and under that it says "Please try again, Looks like the update failed"

So thats what it does!

[Rblack5261]

My new Roku camera will not stop updating. How can I be stop it to view the camera 

[RokuDanny-R]

@Djburke89 @Rblack5261

Thanks for the posts.

When trying to update the firmware on your Roku Smart Home outdoor cameras, please make sure the camera is close to the base station.

If you are still experiencing an issue, please keep us posted and we will be able to assist you further.

Thanks,
Danny

[Djburke89]

Okay, Ive tried all that basic stuff. I had it on top of my router. Tried resetting it. Tried updating the app. Everything. Thats why im on here trying to get help. I wouldn't be wasting my time if it was something simple like putting it closer to the router or pluging it in. 

So, to answer your question, No your advice to put it closer to the router did not fix anything. Still got the same issue! 

[Mommajacque]

I have this exact same problem with my new indoor wireless camera. Please help, Roku team. 

[RokuDanny-R]

@Mommajacque

Thanks for the post.

When trying to update the firmware on your Roku Smart Home cameras, please make sure the camera is close to your wireless router.

If you are still experiencing an issue, please keep us posted and we will be able to assist you further.

Thanks,
Danny