Cameras & doorbells

[TN60]

My wire-free video door bell worked perfect for 2 months. Then I got a connectivity issue. It kept saying error code IV22 20005. Said for me to check my internet connection. 
I tired the following with no success:

1. Rebooting my router- checked for internet signal- excellent. 
2. Chime is within 8ft of the router and doorbell is within 12 ft of the router. 
3. Deleted the doorbell and reinstalled as per the directions. 
4. Deleted App and reinstalled and reinstalled doorbell.

5. Bought another wire-free doorbell and installed it. 
Nothing has worked both doorbells say they are connected during set up but when you go to the app to connect to see live video you get an error. Error code IV22 20005. 
I have plenty of internet service to run all streaming devices. 
Please help me resolve this issue. Nothing has changed except a few firmware updates since I purchased the 1st doorbell. 
Thanks

[podmuse]

I am literally having the same issue. It's super annoying and frustrating that a product I have had for several months without any issues suddenly stops working and even the replacement I just got yesterday is giving me the same code. 

[Saraloosemore]

Same here just got my replacement same

thing I have a blink connected and it works perfectly fine. 

[lepcon]

I'm having the same issue!! Does anyone have a fix??

I called customer support and they said that the doorbell will only work if connected to 2.4ghz wifi and NOT 5ghz wifi. But i contacted my internet company and they said that shouldnt be an issue at all.

Help please!

[renojim · Accepted solution]

@lepcon, your ISP is wrong.  Roku Smart Home devices only support 2.4GHz Wi-Fi.  Some ISPs seem to think it's ok to disable 2.4GHz Wi-Fi on their customer's equipment which is nonsense.

Why is my Roku Smart Home device not connecting to the app during setup? | Official Roku Support

[MrGarcia83]

I have 3 Roku Smart Home devices hooked up to my 5ghz wi-fi. My camera has been on this same connection since we got it 6 months ago. Worked just fine until now. Makes no sense