Cameras & doorbells

[Guitarguts63]

Doorbell camera not notifying overtop TV programming on Roku TV. So when I first installed my doorbell camera as Roku TV owner, I got all excited for this great feature of the pop-up overtop your programming you were watching when it received any movement etc. It worked for like a couple of days, then all of the sudden stopped. I've got every setting the same as it was during the installation phase and still no notification on the TV now for some reason. I can click on the app and see my camera. But all setting claim it is setup to provide this feature. You sold us all on this feature in your videos. I purchase 2 more Roku boxes in order to have it display on any TV in my home. This situation I've seen on previous threads has not been completely addressed. When will this issue be corrected because I hate to see some sort of user action here. I love the product better than what I had with Wyze because you offered this ability. I also wish all the cameras in your line did this feature, not just the doorbell. I think it's a worth tool for elderly family members where I can get notified on my parents property if there is someone on it that shouldn't be.

1 minute mark in the video 

[RokuEuniceL · Accepted solution]

Hi @Guitarguts63,

Thank you for posting here in the Roku Community!

We understand your sentiments regarding this, and we appreciate your time posting about your Roku Cameras app that is not notifying your Roku TV when movements are detected. We will work with you to know what went wrong so we can assist you further and fix the issue. Kindly try the steps below to see if they can resolve the issue:

1. Remove the channel. Highlight the Roku Cameras app tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store or Search and add the channel again.

Feel free to update us here on how it goes so we can further assist you.

Kind regards,
Eunice